Head Office Address Suite 3 Second Floor Trafalgar House 110 Manchester Road Altrincham WA14 1NU
8am - 8pm General Enquiries 0747 909 0018
8pm - 8am Emergency Only 0747 909 0018
Email bookings@md-medical.co.uk
CLINIC TERMS OF BUSINESS
I understand that though complications are uncommon, they do sometimes occur. It is possible that side effects not described may occur and indeed that a complication not previously reported may occur for the first time. I understand if I suffer any adverse reactions that are not expected, or concern me, I must contact my practitioner, and book a review appointment. MD Medical Aesthetics Ltd cannot take responsibility for complications or results that have not been reported, assessed, documented and managed in a timely manner. Whilst I have been advised of the probable result, this cannot be interpreted as a guarantee. Results vary from one individual to another.
I confirm that the medical health history form has been completed truthfully and I am fully aware that withholding medical information, including history of previous treatment, may be detrimental to the safe and optimal outcome of any treatment administered. If there are any changes in my medical history, I must inform the practitioner.
I confirm that I have been provided with verbal and written information about this treatment which includes aftercare and follow up advice and I agree to follow the aftercare advice and understand this reduces risk of adverse reactions and helps ensure optimum results.
I understand information about me will be treated as confidential and access to it restricted in accordance with the Data Protection Act, unless specific permissions given.
By consenting to treatment you accept the clinic terms and conditions as outlined:
You are satisfied that the treatment has been explained comprehensively
That the possible risks and side effects associated with the treatment have been fully discussed and understood
That you have taken sufficient time to process and consider the information provided and any questions have been answered to your satisfaction, before making a decision to proceed with the agreed treatment plan.
You consent to your medical records being shared with appropriate professional staff
You accept emergency intervention treatment if required
COMPLAINTS PROCEDURE
At MD Medical Aesthetics Ltd, we are committed to providing a high standard of care and ensuring all patients feel valued, respected and supported.
We welcome feedback and take all complaints and concerns seriously. If you are unhappy with any aspect of your experience or treatment, we encourage you to contact us so that we can address your concerns.
How to Make a Complaint
You can raise a complaint by contacting us using the details below:
MD Medical Aesthetics Ltd Suite 3, Second Floor, Trafalgar House Altrincham, Cheshire, WA14 1NU
Please provide your name, contact details and a brief description of your concerns, including the date of your appointment or treatment where possible.
What Happens Next?
We aim to acknowledge all complaints within 3 working days.
We will investigate your concerns fairly, sensitively and confidentially.
We aim to provide a full written response within 20 working days.
If further time is required, we will keep you informed of the progress and expected response date.
Where appropriate, we will explain any findings, offer an apology and identify any steps needed to resolve the matter.
As MD Medical Aesthetics Ltd is a nurse practitioner-led clinic, complaints are normally handled directly by the practitioner. Where a complaint concerns the practitioner’s own clinical practice, independent professional advice may be sought where appropriate.
Clinical Concerns
Your health and safety are always our priority. If you have concerns about a treatment outcome or experience any complications following treatment, please contact us promptly so that appropriate clinical advice and support can be arranged.
If you experience a medical emergency, please call 999 or attend your nearest Emergency Department.
Confidentiality
All complaints are treated confidentially and handled in accordance with applicable data protection legislation. Information will only be shared where necessary and lawful.
Making a complaint will not affect your right to receive appropriate care or be treated respectfully by our clinic.
Further Support
If you remain dissatisfied following our response, you may contact the relevant professional or regulatory organisation, depending on the nature of your concern:
